Toronto Yacht Rentals – Lady Lou FAQs

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Please view our Immediate Refund Policy

Please arrive 20 minutes prior to boarding time. The 20 minutes will give our staff enough time to check-in the group, load your supplies onto the yacht and ensure we don’t lose any time waiting at the dock for latecomers… there are always a few!

We cruise the entire inner harbour and venture out to the open waters.
If the winds are higher than 20kmph (12mph) we prefer to stay in the inner harbour so that you have a super comfortable cruise.

1. Sunglasses are a good idea.
2. Towels.
3. Sunscreen.

Please bring alcohol of your choosing.
Red wine is not allowed under any circumstances.
For beer and coolers we recommend cans vs bottles. They are lighter, they cool faster and don't tip over easily.
Please bring your wine, beer, and coolers with ice in a cooler. If you do not have a cooler then we will provide one.
We carry ice on board for you.

Please bring your own food and drinks.
We very strongly recommend that all food be in plastic containers.
Sandwiches, Fruit trays and Fresh vegetables are recommended.
Saucy items not recommended.
We supply Plastic glasses, Plastic plates, cutlery and napkins, included in your yacht fee.

Dress as you wish. Comfortable is the word!
Please bring a sweater especially on evening charters.
Soft soled shoes, such as tennis shoes or deck shoes are extremely important.
Hard soled shoes will scratch and leave displeasing marks on the yacht deck which are hard to remove.
We do allow soft sole shoes on the outer decks but hold the right to refuse if the soles do not meet our "softness" criteria.
We want to keep it looking as such for every time you return!

If anyone in your group is prone to sea sickness, it may be a good idea to bring anti- nausea medication.
We never supply any sort of medication.

Captain and Hostess are included.

Chartering a yacht makes for an excellent family activity for both children and adults.
While the crew is there to look out for everyone’s safety, please remember that you are responsible for minding your children.
We recommend that you bring childcare along if you wish to truly relax on board.
Children will be required to always wear a lifejacket while on the outdoor deck.
It is mandatory for you to bring the appropriate size life jacket for each child.

Maximum capacity is 20 guests including children.

To confirm your cruise, we require a 50% deposit upon booking.
Balance of 50% is due and payable 15 days prior to your cruise date.

Cigarette smoking is permitted only on the swim platform.
Weed smoking is allowed on the swim platform but not when the yacht is cruising.
Preparation of and/or rolling is not allowed at anytime or anywhere on our yachts.
Vaping and electronic cigarettes are always allowed on our yachts.

It is customary to reward your hostess with a 10% to 20% (of your yacht rental) gratuity IF you are happy with her service and the service of ALL staff.
The gratuity is shared by all staff.

We use SquareUp which is one of the most trusted credit card processing partners to handle all credit card information. We are compliant with the strictest PCI requirements for handling payment information, so rest assured that your transaction is safe and secure.

At time of booking, we charge a $500 damage deposit which is returned to you 48 hours after your cruise. Refund is sent to the mode of payment you used upon booking.
You will see this in My Account

Sorry, we do NOT allow pets onboard

You will have 20 minutes to decorate the yacht. Boarding of guests also takes place during these 20 minutes.
Under NO circumstances can you tape or glue any items to any part of the yacht.
Best is to bring some balloons if you wish.
If you wish to hire a decorator please click here

Our yachts are located at the Toronto harbourfront.
You will receive a link to Directions & Parking with your contract.

We commence boarding once ALL your guests have arrived.

Our yachts are equipped with excellent sound systems.
You can play your own music with Bluetooth.

We offer one of the bedrooms on board for you to store your belongings during the cruise.
You do so at your sole responsibility. We are not liable or responsible for loss or damage or for missing items.

We supply floaties, included in your yacht fee. You are welcome to also bring your own and inflate them with our onboard electrical air pump.